Payment Questions
Due to the nature of our business, we are only able to accept paypal, please do not ask us for alternative payment methods as refusal often offends.
Can you give me a little longer to pay.
Sure – we can extend you up to a maximum of 10 Days from the Date of Purchase, after that our system will automaticly enter into a dispute
Do you accept Paypal.
Yes we do, Please go through the eBay checkout to pay using PayPal
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Delivery Questions
For all shipping status enquiries, please contact Australia Post on 13 13 18 and quote your registered post number. Alternatively try the following link http://www.ausposttracking.com.au/
If you do not know your registered post number - CLICK HERE
I have received a card in the mail saying I have to go to the post office to get my order.
Australia Post leaves these cards when you have not been at home to receive the order.
As it is out of our control we suggest you contact the post office regarding this matter.
Can you ship to countries other than Australia?
No
Can you send the item to a different address to my ebay one?
No - we only ship to your registered eBay address
Do you allow pickup for purchases
Sorry we do not allow pickup for purchases
How long before you will ship my order
Normally we ship all orders within 3 working days of the Payment received email.
How long will it take for the order to reach me.
Normally from the time we have your payment cleared in our bank we will ship within 3 days – After that it depends on Australia Post.
We cannot guarantee delivery times
If you have questions regarding delivery times we suggest you ask your local Post Office.
Can I use my courier to pickup the item.
Sorry we only Ship via Australia Post.
I need this game within the next 5 days can you guarantee to get it to me.
NO – we cannot guarantee delivery dates – we will do our best but remember we cannot ship until we have the funds
( shipping happens within 2 business days of a cleared payment).
Once it has left us the rest is up to Australia Post. We suggest you ask your post office.
I have just received the delivery – This isn’t the item I ordered.
Please contact us via the link provided in our emails and we will arrange the exchange and shipment of the correct item at our cost if it is our fault.
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Can I cancel my order?
Can cancel my order as I no longer want the item.
No – when you buy an item on ebay you enter into a contract.
If you didn’t want it you should of not purchased it.
We follow eBay’s guidelines regarding these matters and will enter into a dispute to recover our monies.
If you are prepared to cover our costs we may accept your cancellation request.
Can cancel my order as ( things have changed ).
No – when you buy an item on ebay you enter into a contract.
If you didn’t want it you should of not purchased it.
We follow eBay’s guidelines regarding these matter and will enter into a dispute to recover our monies.
If you are prepared to cover our costs we may accept your cancellation request.
Can you cancel my order as I did not order it.
No – when you buy an item on ebay you enter into a contract.
If you didn’t want it you should of not purchased it.
We follow eBay’s guidelines regarding these matter and will enter into a dispute to recover our monies.
If you are claiming that your account was hacked then please provide the copy of the correspondence from ebay confirming this during the dispute process.
If you are prepared to cover our costs we may accept your cancellation request.
Is there any way I can cancel my order
No – when you buy an item on ebay you enter into a contract.
If you didn’t want it you should of not purchased it.
We follow eBay’s guidelines regarding these matter and will enter into a dispute to recover our monies.
If you are prepared to cover our costs we may accept your cancellation request.
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Console Game Questions
Are your games able to work on Australian consoles.
Yes all of our games come form the official Australian Distributor – they are PAL formatted games.
Can I play your games on my modified console.
We are unable to confirm if our games will work on modified consoles, as a general rule games that require an online component may not work.
I have a console from overseas – will it work with your games.
For a game to work your console MUST support PAL games.
I am not happy with the game I purchased can I return it for a full refund.
No – we only swap over faulty items with the same one. We suggest you make sure the item you are purchasing is what you are actually after.
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DVD Questions
What region are your DVD’S.
Most of our DVD’s are region 4. we do have some disk’s that are all region or region 4 and 2.
My DVD is skipping or having playback problems.
Please make sure that the disk is not marked or scratched.
Any marks or scratches on a disk can cause this problem.
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Faulty Item questions
The Item I have received is faulty.
Please make sure that the disk is not marked or scratched. Any marks or scratches on a disk can cause some problems.
If you still have issues, Please contact us via the link provided in our email.
My PC game installs but when I go to play it doesn’t work - I get a blank screen or it crashes.
Please ensure you have the current drivers for your video card and direct X installed.
Also check the games official website for any patches.
Make sure you have no other programs that may effect the operation of the game loaded at the same time.
Ensure the disk is unmarked or damaged.
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Feedback Questions
I have left Positive feedback for you.
Thank you – we will leave feedback for you.
I have not received feedback from you why should I leave it for you.
We use eBay’s automated feedback system. This system will automatically leave positive feedback for you once you leave positive feedback for us.
I have left feedback for you but you have not left any for me.
On rare occasions the automated system on ebay fails to leave feedback. Contact us and we will fix it.
I am not happy with your products or service and I plan to leave NETURAL or NEGATIVE feedback.
We pride ourselves on our customer service – if something has happened that has caused this we suggest
that you contact us and give us a chance to fix it.
Communication is the most important thing in solving problems.
Leaving Negative or Neutral feedback doesn’t help solve the problem.
Of course if we don’t help solve the problem you are well within your rights to leave what feedback you wish.
Please contact us via the link provided in our email.
I want to check you feedback to see what kind of seller reputation you have.
Simply go to any of our auctions and click on the number after our name.
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International Questions
Do you ship internationally
NO - we only ship to Australia.
I am based overseas and wish to purchase a gift for someone in Australia can I do this with my non Australian Ebay account.
NO - we only ship to Australia.
If I arrange my own courier to pickup from you and then ship to me overseas can you supply me product.
NO - we only ship via Australia Post Registered Service
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Item not received Questions
I have not received my order yet
If you have recieved our shipping email containing your Registered Post tracking number, please call Australia Post on 13 13 18. Alternatively try the following link http://www.ausposttracking.com.au/
I have spoken to Australia Post and they can not locate my package
Please contact via the link provided in our email
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PC Game Questions
My PC game installs but when I go to play it doesn’t work - I get a blank screen or it crashes.
Please ensure you have the current drivers for your video card and direct X installed.
Also check the games official website for any patches. Make sure you have no other programs that may effect the operation of the game loaded at the same time.
Ensure the disk is unmarked or damaged.
Will your PC games work on my computer.
We suggest that you go to the official website for the game you are planning to purchase to see if it’s specifications will work on your PC before you purchase.
If I purchase a PC game from you can you email me the CD-Key
No –We only ship via Australia Post Registered
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Item Pickup Questions
Do you allow pickup for purchases
NO - Sorry we do not allow pickup for purchases
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Damaged Item Questions
My item was damaged when I received it.
If you contact us within 14 days of the shipping notification via the link in our email we will assist you.
I Purchased an item form you over 14 days ago and I have just opened it and noticed it is damaged.
In most cases we cannot help you – If you feel that you have a valid reason for this please contact us via the link in our emails.
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Email Questions
I have sent you an email – and you have not replied.
We do not reply to emails sent to us other than the ones via the link provided in our emails. If you have left an email for us using the provided link, we will reply within 2 business days in most cases.
I keep getting Payment reminder emails for you.
This happens when you have either not paid us correctly or you have a payment pending in paypal, please check your paypal account.
Ebay automatically sends these emails until we have marked your auction as payment received.
Please contact us via the link provided in our email if you have further questions.
I have received an email from ebay stating you have entered into a dispute.
This happens when we have not received your payment in the allocated time. If you plan to pay for the item or have paid please contact us via the eBay dispute console.
I have not received any emails from you.
We will always send emails to your registered eBay email account. Please ensure that this information is correct and that you have a valid and working email address for this account. A good way to check this is send an email to yourself.
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Price Questions
If I buy more than one item can you combine shipping
Currently No
If I purchase more then one item can you provide a discount.
Currently No
Can you provide me with Wholesale Pricing.
NO – Sorry we are not setup for wholesale operations.
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